My options are not showing

Work through the common reasons Infinite Options fields do not appear on a product page, from assignment rules to the theme app embed.

If your custom options aren’t appearing on your product page, don’t worry. The steps below will help you identify the most common causes.

Before You Begin

Before troubleshooting, make sure you’re checking the page where customers buy your product.

Infinite Options won’t appear:

while editing products in Shopify
inside the Shopify product editor
inside the Infinite Options app

Your custom options appear on your customer-facing product page, usually below your Shopify variants and above the Add to cart button.

If you’re not sure you’re looking at the right page, follow the steps in our Install Infinite Options on Online Store 2.0 Themes guide to preview your product.

Step 1: Is your option set assigned?

Open your option set and verify it’s assigned to the correct product(s).

Infinite Options supports assigning option sets by:

Product
Product tag
Product type
URL
Variant
Vendor
All products

If you’re assigning by tag, the product tag must match exactly.

For example:

❌ Cookie-box-4

✅ Cookie Box (4 Pack)

As you type, Infinite Options will suggest matching tags. Once you’ve selected the correct tag, you’ll also see a Preview link. This is a quick way to confirm your option set is assigned to the intended product.

If you do not see a product count for matching products that you know should be appearing, try a resync.

Step 2: Does your option set contain any fields?

An option set must contain at least one field or value before anything can appear on your product page.

For example:

Text field
Dropdown
Checkbox
Radio buttons

If the option set is empty, there won’t be anything to display.

Step 3: Is the app embed enabled?

If you’ve changed themes, you will need to re-enable the Infinite Options app embed.

Open your theme editor and confirm that the Infinite Options app embed has been turned on in your theme you’re using.

In the Shopify admin, go to Online Store > Themes > Edit Theme on the live theme, then click the App embeds icon in the left of the header menu and make sure Infinite Options is switched on (click Save if you changed it).

Step 4: Confirm you’re viewing the live product page

Options will not appear inside the theme editor preview.

Make sure you are viewing

Published product- draft products won’t display options
Viewing the actual product URL on your storefront
Not viewing the theme editor or preview mode

Step 5: Check Conditional Logic (if used)

If you’re using Conditional Logic, options may be hidden until a specific selection is made.

Confirm that:
• The condition is set up correctly
• The trigger value matches exactly
• Both fields are in the same Option Set

Helpful guides:
• Conditional Logic
• Conditional Logic with Swatches

Options are not showing on orders in Shopify admin

If shoppers can see the options on the product page, but the options don’t appear in orders in Shopify Admin, check the following:

1. Confirm the app is installed correctly

If the app isn’t installed properly on the theme, option data may not be passed through to the order.

Use this guide to double-check installation:
Install Infinite Options

2. Confirm bundling setup (if applicable)

If you’re using bundling to add products or costs, make sure:
• The product is correctly bundled to the option value
• All bundled products appear at checkout

If bundling isn’t set up correctly, option data may not appear on the order.

Still stuck?

If you’ve gone through the steps above and your options still aren’t showing, reach out to our Customer Success team and include:

A link to the product
The name of your option set

We’ll be happy to take a closer look and help.