Is the app turned on for my theme?
Check that the Infinite Options app embed is toggled on for your theme, since installing from the App Store does not place fields on the page.
How to confirm Infinite Options is enabled on your theme
Section titled “How to confirm Infinite Options is enabled on your theme”Installing Infinite Options from the Shopify App Store does not automatically place the app fields on your product pages. Because Infinite Options is a non-invasive app, the app embed needs to be toggled on for your theme before your option fields will appear.
If you recently changed themes, you will need to re-enabled the app embed on your new published theme.
Step 1: Check if your theme is Shopify OS 2.0
Section titled “Step 1: Check if your theme is Shopify OS 2.0”- In your Shopify admin, go to Online Store → Themes.
- Select Customize on your current theme.
- Look for the App Embeds icon in the header of the Theme editor.
If your theme supports app embeds, you will be able to turn on Infinite Options for your theme.
Follow the steps here to enable Infinite Options for your theme: Enable Infinite Options by Turning on the App Embed
Step 2: If your theme does not support app embeds
Section titled “Step 2: If your theme does not support app embeds”Some older themes do not include support for app embeds. In that case, you will need to manually add the installation snippet to your product form.
Paste the following snippet where you want your Infinite Options fields to appear:
<div id="infiniteoptions-container"></div>For a step-by-step walkthrough, you can follow this guide:
installing-infinite-options-directly-in-the-theme-1.0-theme.mdExpert Install Service
Step 3: Save and test
Section titled “Step 3: Save and test”After enabling the app embed or adding the snippet:
- Save your theme changes.
- Open a product page on your online store.
- Confirm that your Infinite Options fields load on the page.
If fields do not appear, double-check that your Option Set is assigned to the product and that your products are published.
Expert Install Service
Section titled “Expert Install Service”If you prefer not to update theme files yourself, our team can install Infinite Options for you. The service is a one-time $20 fee and is completed within one business day.
Need help?
Section titled “Need help?”If you’re not sure whether your theme is installed correctly or which method applies to your setup, feel free to contact our Customer Success team. We’re happy to point you in the right direction.