Where do my options appear?
See every place Infinite Options selections show up after checkout, such as order details and emails, and the places where they do not appear.
When a customer fills out your custom options and places an order, their selections are saved as line item properties, which is extra data attached to the order.
Here’s everywhere those selections show up, and where they don’t.
Where options appear
Section titled “Where options appear”| Location | Appears? | Notes |
|---|---|---|
| Product page | Yes | Options display and allow customers to customize their purchase |
| Cart | Yes | Selections appear under the product name as line item properties |
| Order confirmation email | Yes, with setup | Requires adding a Liquid snippet to your email template |
| Checkout page | Yes | Option selections made on the product page are confirmed at checkout, but customers cannot make new selections here |
| Order details in Shopify admin | Yes | Visible under each line item when you open an order |
| Packing slip | Yes | Requires adding a code snippet to your email template |
| Order Printer | Yes, with setup | Requires a template update |
| Shippo | No | Options don’t sync automatically but can be passed through order notes via a MESA automation |
| AutoDS and fulfillment tools | No | Options are not automatically passed to suppliers |
| Shopify CSV export | Needs Workaround | Shopify’s native export doesn’t include line item properties. Use the Export orders with options workflow in MESA to get your option and order data in a spreadsheet |
What about checkout?
Section titled “What about checkout?”Customers cannot make new option selections at checkout — that happens on the product page. However, the selections they’ve already made will be confirmed and visible in the order summary at checkout.
Order confirmation email
Section titled “Order confirmation email”Order confirmation emails don’t include line item properties by default. You’ll need to add a code snippet to your Shopify email template to display them. See our Display Options on Shopify Notifications guide for instructions.
Third-party apps
Section titled “Third-party apps”Order Printer
Options are available in Order Printer but require a template update to display. Use the line_item.properties Liquid variable and match the exact label you used in your option set. See our Order Printer guide for a ready-to-use template example.
Shippo and other shipping apps
Options don’t come through to Shippo automatically. Shippo’s order sync pulls standard Shopify order data — product title, variant, SKU, and quantity — but doesn’t include line item properties where your custom option selections are stored.
If you need option data visible in Shippo, a MESA automation can copy your option selections into the order notes field, which does sync across. See our MESA integration guide for more details.
AutoDS and other fulfillment tools
Fulfillment tools that sync from Shopify generally import the order but don’t automatically pass line item properties to suppliers. You’ll need to check each personalized order manually, or set up an automation to forward the data. See Can I export options with orders via a CSV file? for more details.
Shopify CSV export
Shopify’s native order export doesn’t include line item properties. To get your option data in a spreadsheet, use the Export orders with options workflow. This covers orders from the last 60 days by default.
- Options are stored as line item properties, not Shopify variants, they don’t create new SKUs
- If you need options to appear in a third-party app, the most reliable approach is to use a MESA automation to copy them into order notes, which most apps can read.
- Always check your order confirmation email after your first test order to confirm options are appearing as expected.