Troubleshooting

Cancel your SubscriptionCancel your Uploadery subscription by uninstalling the app from your Shopify admin, which also stops any new recurring subscription charges.

Remove loading delays (Lazy Loading & Late-Loading Upload Fields)Speed up how quickly Uploadery appears on product pages by turning off lazy loading and late loading of upload fields in your theme settings.

Why are file details labeled "uploadery_1"?Rename the default uploadery_1 field name that appears at checkout beside the uploaded file so order details read clearly to you and your customers.

Why am I seeing the error “Cannot retrieve file” in Uploadery?Understand the Cannot retrieve file error in Uploadery, which appears once uploaded files pass the six month storage period and are removed.

Buy ButtonsFind out why Uploadery does not work with Shopify Buy Buttons, which skip the product page, and that it only supports the Online Store sales channel.

Quick View and Quick ShopLearn why Uploadery upload fields cannot display in Quick View or Quick Shop, and how to avoid orders placed without the required image.

Development Store/Affiliate Store PlansCheck how Uploadery behaves on a Shopify development or Affiliate plan store, where it is free and fully functional despite a dashboard warning.