Abandoned Checkout

Want your customers’ file uploads to show up in the Abandoned Checkout template? This requires ensuring line item properties are compatible with your template. Contact support and we’ll set it up for you.

Manual Process (not recommended)

Note

We do not recommend trying to add the code for line item properties to your email templates on your own, as each template varies and the steps below may not apply to your templates. Please contact support and we’d be glad to take care of it for you.

Follow the steps below to display upload details in the abandoned checkout emails.

1. Starting from your Shopify admin dashboard, navigate to the Settings tab, click on Notifications, then Customer notifications.

2. Search for the Order exceptions section and select the Abandoned checkout template.

3. Select the Edit code button at the top right.

4. Locate the following line of code (remove any unnecessary spaces at the end).

{% if line.variant.title != 'Default Title'

5. Copy and paste the following snippet after the section of code.

{% for p in line.properties %}
  {% if p.first contains '_io_' %}
    {% continue %}
  {% endif %}
  {% if p.last %}
    {% assign name = p.first %}
    {% assign value = p.last %}
  {% else %}
    {% assign name = p.name %}
    {% assign value = p.value %}
  {% endif %}
  {% unless value == blank %}
    <p style='margin-top: 0px; margin-bottom: 0px; font-size: 14px; color: #999;'>
      {{ name }}:
    {% if p.last contains '/uploadery.s3' %}
      <a style='font-size: 14px;' href="{{ value }}">Link to your file</a>
    {% else %}
      {{ value }}
    {% endif %}
    </p>
  {% endunless %}
{% endfor %}<br>

6. Click the Save button at the top of the page.