Why are my past orders not showing in the Tracktor dashboard?
Find out why only your latest 100 orders appear in the Tracktor dashboard after install, and how customers can still track older orders.
When you first install Tracktor on your store, Tracktor will backfill your most recent 100 orders and will display those orders on Tracktor’s dashboard. However, all past and current orders can still be tracked by your customers from your store’s tracking page.
If you do not see some of your recent orders on the dashboard, please contact our Customer Success Team and we’d be happy to help.
Tracktor does not currently have a way to backfill more than 100 of your past orders at this time.