Getting Started with Tracktor
What Trackor Does:
Section titled “What Trackor Does:”If your orders ship from locations you’d rather not show customers, or your fulfillment service uses carriers that Shopify doesn’t natively support, Tracktor solves both of those problems.
Tracktor gives your customers a branded tracking page directly on your store where they can see their order status in one click, without you exposing shipping origins or sending them to a carrier website that can’t find their order.
The Features
Section titled “The Features”- Hide shipping origin details – prevent specific locations from appearing in your tracking details. Add China for example and any tracking updates from China won’t be visible to your customers. [Learn more about dropshipping settings.]
- Support any carrier – Tracktor maps over 1,050 carriers so customers can track their order no matter how it was fulfilled
- Keep customers on your store – redirect all tracking links to your branded tracking page instead of the carrier website
- Reduce “where is my order” support requests – when customers can track in one click, they don’t need to email you
- Display product recommendations – show customers relevant products while they wait for their order
- Send delivery notifications automatically – notify customers when their order is out for delivery or delivered
- Give you visibility into shipping issues – order alerts flag delivery problems so you can act before a customer reaches out
Where to start
Section titled “Where to start”Once you have installed Tracktor, here is the recommended setup order:
- Set up your Tracking Page – choose a layout, match your brand colors, and configure what information customers can see when they track an order
- Set up Carrier Mapping – if your fulfillment service uses carriers Shopify doesn’t natively support, add them here so customers can track in one click
- Enable Location Substitution – if you ship from locations you’d rather not show customers, set this up before you start fulfilling orders
- Turn on Notifications – so customers automatically receive out for delivery and delivered emails
- Enable the Tracking URL – redirect all tracking links in your store to your Tracktor page so customers never get sent to a carrier website
Tracktor Dashboard
Section titled “Tracktor Dashboard”When you open Tracktor, you’ll land on the dashboard. This is where you can see a snapshot of your current order statuses and any alerts that need attention. If an order has a tracking issue – like a failed delivery attempt or an expired tracking number – it will show up here so you can act on it quickly.
Tracking Page
Section titled “Tracking Page”This is where you configure what your customers see when they track an order. You can choose a layout, set colors to match your brand, show or hide carrier details, and add custom HTML or CSS if you need more control.
Click the Preview button to see how your tracking page looks with tracking information. This does not display an actual order from your store
A few features worth knowing about:
- Product Recommendations – show customers relevant products while they wait for their order
- Location Substitution – prevent specific shipping locations from displaying on your tracking page. Useful if you ship from locations you’d rather not show customers
- Carrier Mapping – add support for carriers Shopify doesn’t natively recognize. Tracktor supports over 1,050 carriers
- Estimated Delivery Date – display the estimated delivery date if your carrier provides it
- Automatic Carrier Translation – translate carrier tracking updates into your preferred language
- Tracking URL – automatically redirect all tracking links in your store to your Tracktor page. [Learn more about this feature and how it works.]
- Custom Statuses – create your own order status labels to keep customers informed at every stage. Available on Premium plans and above
Display Options
Section titled “Display Options”Choose between Modern, Vertical, Horizontal, or Customizable layouts. You can also switch between Light and Dark themes to match your store. If you choose Vertical or Horizontal, you can select a map style as well.
Use the color picker to set your progress bar color, or enter a hex value to match your brand exactly. You can also adjust the maximum width the tracking form takes up on the page.
Product Recommendations
Section titled “Product Recommendations”Show customers relevant products while they wait for their order. You can adjust where the recommendations appear on your tracking page.
Location Substitution
Section titled “Location Substitution”Prevent specific shipping locations from displaying on your tracking page. This is useful if your orders ship from locations you’d rather not show customers. China is the most common use case. Select countries from the list or type in a custom location, and those tracking details won’t be visible to your customers.
Carrier Mapping
Section titled “Carrier Mapping”Need support for a carrier not available through Shopify’s fulfillment system? Use Tracktor’s Carrier Mapping feature to add support for our list of over 1050 carriers.
Click here to learn all about using the Carrier Mapping feature.
Estimated Delivery Date
Section titled “Estimated Delivery Date”Display the estimated delivery date on your tracking page if your carrier provides it.
Notifications
Section titled “Notifications”Notifications are turned on by default after installing Tracktor. When an order is marked out for delivery or delivered by the carrier, Tracktor will automatically notify your customers using Shopify’s shipping templates. You can find and edit those templates in your Shopify admin under Settings > Notifications.
Tracking URL
Section titled “Tracking URL”Automatically redirect all tracking links in your store to your Tracktor page – including links on the Order Status page and in your shipping emails. [Learn more about this feature and how it works.]
Custom Status
Section titled “Custom Status”You can create Custom Order Statuses to inform customers about the progress of their order. This help article will go over how to add them and set them to your orders: Click here! This is available only for Premium plans and above.
Automatic Carrier Translation
Section titled “Automatic Carrier Translation”Select a language from the dropdown to automatically translate all carrier tracking updates on your tracking page. Available on Premium plans and above.
Customize Language
Section titled “Customize Language”If your language isn’t listed or you want to adjust the wording to match your store’s voice, use the Customize Language section to edit individual phrases on your tracking page. Available on Premium plans and above.
Custom HTML & CSS
Section titled “Custom HTML & CSS”If you are familiar with HTML code, you can add content above and below the tracking form on your page.
Date and Time Formats
Section titled “Date and Time Formats”Configure how dates and times appear on your tracking page.
Orders & Fulfillments
Section titled “Orders & Fulfillments”View all of your orders and fulfillments in one place. You can filter by status, alert type, date, or carrier, and see at a glance which orders have tracking issues. Clicking into an order lets you track it directly or update its status.
To update multiple orders at once, select the checkboxes next to the orders you want to update and click Update Status.
Mission Control
Section titled “Mission Control”A live world map showing where your shipments are right now. Also shows your average days to delivery so you can spot carrier performance trends over time.
Delivery Reports
Section titled “Delivery Reports”Track how often customers are using your tracking page, how many shipments you’ve sent, and how your carriers are performing. Useful for spotting patterns and understanding your store’s shipping activity.
Delivery Statistics
Section titled “Delivery Statistics”The Delivery Statistics section breaks down your carrier’s delivery times and your store’s global reach.
