# Tracktor Docs > Help docs for Tracktor, the Shopify app by ShopPad. Every page is available as Markdown by appending `.md` to its URL. The full documentation is in one file at https://docs.theshoppad.com/tracktor/llms-full.txt. ## Welcome to Tracktor - [Getting Started with Tracktor](https://docs.theshoppad.com/tracktor/readme.md) - [Help Customers Track Orders](https://docs.theshoppad.com/tracktor/get-started/help-customers-track-orders.md): Set up Tracktor so customers can track orders on your store, with wider carrier support than Shopify and the three quick steps to finish. - [Setting Up Carrier Mapping](https://docs.theshoppad.com/tracktor/get-started/setting-up-carrier-mapping.md): Use Tracktor carrier mapping to override Shopify carriers with any of the 1,000+ carriers Tracktor supports, including ones Shopify lacks. - [Add Tracktor to your store's navigation](https://docs.theshoppad.com/tracktor/get-started/add-tracktor-to-your-stores-navigation.md): Add a tracking link to your Shopify store menu by editing a Menus entry under Content, so customers can reach the Tracktor page from any page. - [Supported Carriers](https://docs.theshoppad.com/tracktor/get-started/supported-carriers.md): Browse the list of more than 2,000 carriers Tracktor supports worldwide, and learn how carrier mapping adds ones Shopify does not cover. ## Dropshipping Settings - [Dropshipping Settings](https://docs.theshoppad.com/tracktor/dropshipping-settings.md): Tracktor settings for dropshippers: hide origin locations from tracking details and remove carrier URLs from shipping confirmation emails. - [Hide China from tracking details](https://docs.theshoppad.com/tracktor/dropshipping-settings/hide-china-from-tracking-details.md): Hide shipping origins like China and carrier details from Tracktor tracking pages, and set up carrier mapping for dropshipping orders. - [Remove the Shipping URL from shipping confirmation emails](https://docs.theshoppad.com/tracktor/dropshipping-settings/remove-the-shipping-url-from-shipping-confirmation-emails.md): Remove the carrier shipping URL from Shopify Shipping Confirmation emails so customers are sent to your Tracktor tracking page instead. ## Customize Tracktor - [Customize Tracktor](https://docs.theshoppad.com/tracktor/customize-tracktor.md): Browse Tracktor customization guides: change the tracking URL, edit statuses, add a banner, translate text, and control how customers look up orders. - [Customize your Tracktor Page](https://docs.theshoppad.com/tracktor/customize-tracktor/customize-your-tracktor-page.md): Adjust the layout of your Tracktor tracking page, add your own HTML, or apply custom CSS so the page matches your store's branding. - [Customize Tracktor Statuses](https://docs.theshoppad.com/tracktor/customize-tracktor/customize-tracktor-statuses.md): Create custom order statuses in Tracktor for local delivery or extra steps, then update an order's status manually from the dashboard. - [Tracking by phone number or email address](https://docs.theshoppad.com/tracktor/customize-tracktor/tracking-by-phone-number-or-email-address.md): See how customers look up an order on the Tracktor page with an email, tracking number or phone number, and when phone lookup is available. - [Display a banner](https://docs.theshoppad.com/tracktor/customize-tracktor/display-a-banner.md): Add a promotional banner, such as a thank-you coupon message, to your Tracktor tracking page with a copied HTML snippet and custom CSS. - [Change the Tracking URL](https://docs.theshoppad.com/tracktor/customize-tracktor/change-the-tracking-url.md): Change the default /apps/tracktor/ address of your Tracktor tracking page to a custom URL path by following the steps in your Shopify admin. - [Tracking URL: Direct All Tracking Links to Tracktor](https://docs.theshoppad.com/tracktor/customize-tracktor/update-the-tracking-link.md): Redirect the tracking links in Shopify order emails and the Order Status page to your Tracktor page instead of the carrier's website. - [Translate Text on Tracking Page](https://docs.theshoppad.com/tracktor/customize-tracktor/translate-the-tracking-details.md): Translate the text on your Tracktor tracking page by editing the phrases in the Translation Strings section of the Tracking Page settings. ## Expert Install Service - [Expert Install Service](https://docs.theshoppad.com/tracktor/expert-install-service.md): Have the ShopPad team set up and style Tracktor for you: what is included, how to request it, and how to give us access to your store. - [Request the Expert Install Service](https://docs.theshoppad.com/tracktor/expert-install-service/request-the-expert-install-service.md): Request the free Tracktor Expert Install Service from the Help section of the app sidebar, then approve the collaborator request we send you. - [What's included with the Tracktor Expert Install Service](https://docs.theshoppad.com/tracktor/expert-install-service/whats-included-with-the-tracktor-expert-install-service.md): See what the free Tracktor Expert Install Service covers, such as adding tracking links to your navigation, done within one business day. - [Add a ShopPad team member to your store](https://docs.theshoppad.com/tracktor/expert-install-service/add-a-shoppad-team-member-to-your-store.md): Invite a ShopPad team member as a staff user from Settings, Users and permissions in your Shopify admin so we can set up and style Tracktor. - [Approving ShopPad Collaborator Request](https://docs.theshoppad.com/tracktor/expert-install-service/approving-shoppad-collaborator-request.md): Approve the ShopPad collaborator request in Shopify so our team can access approved store sections without using up a staff account. ## Troubleshooting - [Troubleshooting](https://docs.theshoppad.com/tracktor/troubleshooting.md): Fix common Tracktor problems: missing tracking numbers, duplicate shipping emails, order alerts, past orders, tracking number changes and uninstalling. - [Order Alerts: Troubleshooting Statuses](https://docs.theshoppad.com/tracktor/troubleshooting/order-alerts-troubleshooting-statuses.md): Learn what Tracktor shipping alerts such as Shipping Exception mean, and how to sort orders by alert in the dashboard to resolve delivery issues. - [Fulfilling an order with multiple tracking numbers](https://docs.theshoppad.com/tracktor/troubleshooting/fulfilling-an-order-with-multiple-tracking-numbers.md): Add more than one tracking number to a Shopify order fulfilled by several suppliers so Tracktor shows every package on the tracking page. - [Why are my customers receiving two shipping emails?](https://docs.theshoppad.com/tracktor/troubleshooting/solutions-to-tracking-url-feature-sending-2-emails-upon-fulfillment.md): Find out why customers get two shipping emails when the Tracking URL feature is on, why nothing is broken, and how the second email comes about. - [Problem: The fulfillment doesn't have a tracking number associated with it](https://docs.theshoppad.com/tracktor/troubleshooting/the-fulfillment-doesnt-have-a-tracking-number-associated-with-it.md): Fix the error that a fulfillment has no tracking number by fulfilling the order in Shopify with a carrier and tracking number for Tracktor. - [Replacing an order's old tracking number with a new tracking number](https://docs.theshoppad.com/tracktor/troubleshooting/replacing-an-orders-old-tracking-number-with-a-new-tracking-number.md): Swap an order's old tracking number for a new one from your supplier in Shopify so Tracktor shows the updated tracking information. - [Why are my past orders not showing in the Tracktor dashboard?](https://docs.theshoppad.com/tracktor/troubleshooting/why-are-my-past-orders-not-showing-in-the-tracktor-dashboard.md): Find out why only your latest 100 orders appear in the Tracktor dashboard after install, and how customers can still track older orders. - [Uninstalling Tracktor](https://docs.theshoppad.com/tracktor/troubleshooting/uninstalling-tracktor.md): What to do when leaving Tracktor: steps to prepare your store, uninstall and cancel billing, and redirect the old tracking page URL. - [Steps for uninstalling Tracktor](https://docs.theshoppad.com/tracktor/troubleshooting/uninstalling-tracktor/steps-for-uninstalling-tracktor.md): Before you uninstall Tracktor, remove its links from your store navigation and other places so the transition away from the app goes smoothly. - [Redirect customers away from Tracktor page after uninstalling](https://docs.theshoppad.com/tracktor/troubleshooting/uninstalling-tracktor/redirect-customers-away-from-tracktor-page-after-uninstalling.md): Set up a URL redirect after uninstalling Tracktor so customers who open the old tracking page do not land on a 404 error. - [Cancel your Subscription](https://docs.theshoppad.com/tracktor/troubleshooting/uninstalling-tracktor/cancel-your-subscription.md): Cancel your Tracktor subscription by uninstalling the app from Shopify Settings, which also stops any new subscription charges. - [Development Store/Affiliate Store Plans](https://docs.theshoppad.com/tracktor/troubleshooting/development-store-affiliate-store-plans.md): Understand how Tracktor works on Shopify development and affiliate stores, and what to do when the free Affiliate plan warning appears. ## Integrations - [Integrations](https://docs.theshoppad.com/tracktor/integrations.md): Connect Tracktor with other tools, including Klaviyo, OrderlyEmails, UpOrder and Shopify Flow, to put tracking links in your emails and workflows. - [Klaviyo](https://docs.theshoppad.com/tracktor/integrations/klaviyo.md): Add Tracktor tracking links to your Klaviyo order confirmation and shipping confirmation emails with a few small template changes. - [Integrate Tracktor with UpOrder](https://docs.theshoppad.com/tracktor/integrations/uporder.md): Make the Track Package link in UpOrder email templates open your Tracktor page rather than Shopify's default, with no code edits required. - [Shopify Flow](https://docs.theshoppad.com/tracktor/integrations/shopify-flow.md): Use Tracktor with Shopify Flow on Shopify Plus to automate tasks when tracking events happen, such as delivery updates and shipping exceptions. - [Integrate Tracktor with OrderlyEmails](https://docs.theshoppad.com/tracktor/integrations/orderlyemails.md): Point the Track Package link in OrderlyEmails templates to your Tracktor page, with no template code changes needed, using this integration. ## Developer Tools - [Developer Tools](https://docs.theshoppad.com/tracktor/developer-tools.md): Developer resources for Tracktor, including the REST API for fulfillments, orders and webhooks, fulfillment events, and affiliate store installs. - [Tracktor API](https://docs.theshoppad.com/tracktor/developer-tools/tracktor-api.md): Reference for the Tracktor API: retrieve fulfillment and order tracking statuses, update a manual status, and create, list or delete webhooks. - [Tracktor Fulfillment Events](https://docs.theshoppad.com/tracktor/developer-tools/tracktor-fulfillment-events.md): Learn which fulfillment events Tracktor tracks, how it syncs them back to Shopify, and how to email customers when an order status changes. - [Development Store/Affiliate Store Installation](https://docs.theshoppad.com/tracktor/developer-tools/development-store-affiliate-store-installation.md): Install Tracktor for free on a Shopify development or affiliate store, and learn what happens when the store leaves the Affiliate plan. ## FAQs - [FAQs](https://docs.theshoppad.com/tracktor/faqs.md): Find answers about Tracktor, including frequently asked questions and details of each price plan, from the free tier to high-volume stores. - [Price Plans](https://docs.theshoppad.com/tracktor/faqs/price-plans.md): Compare Tracktor price plans, including a free plan with 25 orders a month, and see how to change your plan from the Account tab. - [Frequently Asked Questions](https://docs.theshoppad.com/tracktor/faqs/frequently-asked-questions.md): Quick answers to common Tracktor questions about pricing plans, carrier support, tracking pages and getting set up on your Shopify store.