> For the complete documentation index, see [llms.txt](https://docs.theshoppad.com/tracktor/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.theshoppad.com/tracktor/developer-tools/tracktor-fulfillment-events.md).

# Tracktor Fulfillment Events

Learn which fulfillment events Tracktor tracks, how it syncs them back to Shopify, and how to email customers when an order status changes.

<figure><img src="https://docs.theshoppad.com/tracktor/assets/fulfillment-event.png" alt=""><figcaption></figcaption></figure>

Tracktor tracks specific fulfillment events (also referred to as order statuses) and displays them on your tracking page. When a package’s carrier is recognized or mapped, Tracktor sends these updates back to Shopify, and Shopify updates the order’s fulfillment status.

To email your customers when a package is out for delivery or delivered, make sure the **Out for Delivery** and **Delivered** notifications are turned on. Shopify (or the service you use to send emails) sends those emails, not Tracktor.

:::note
**Tip:** For fulfillment events to sync back to Shopify, your carriers need to be recognized by Tracktor. If you’re using a carrier that Shopify doesn’t natively support, or Shopify shows a carrier name with a service level like “FedEx 2 Day” or “Amazon Logistics,” [set up carrier mapping](https://docs.theshoppad.com/tracktor/readme/setting-up-carrier-mapping/) and map it to the main carrier.
:::

<figure><img src="https://docs.theshoppad.com/tracktor/assets/tracking-status.png" alt=""><figcaption></figcaption></figure>

**Note:** If you decide to disable email notifications on a third party fulfillment service or application like Oberlo, Tracktor will not send out Out For Delivery or Delivered email notifications.

## Fulfillment Events

* **Ordered:** Triggered when the order is placed.
  * When an order is placed, Shopify will send an Order confirmation email. To add a Tracktor tracking link to this email template, follow [these instructions](https://docs.theshoppad.com/tracktor/get-started/help-customers-track-orders/).
* **Order Ready:** Triggered when the order is fulfilled.
  * When an order's status is **Ready**, Shopify will send a Shipping confirmation email (if you select this option). To add a Tracktor tracking link to this email template, follow [these instructions](https://docs.theshoppad.com/tracktor/get-started/help-customers-track-orders/).
* **In Transit:** Triggered when the carrier accepts or picks up the shipment from shipper. The shipment is on the way.
  * Shopify does not send a notification for the **In Transit** fulfillment event.
* **Out for Delivery:** Triggered when the carrier marks the package as **Out for Delivery**.
  * When an order's status is **Out for Delivery**, Shopify will send a **Shipment out for delivery** email. To add a Tracktor tracking link to this email template, follow [these instructions](https://docs.theshoppad.com/tracktor/get-started/help-customers-track-orders/).
  * Shopify will only allow one **Out for Delivery** notification to be sent for each fulfillment. If you have another app installed which sends an **Out for Delivery** notification first, Shopify will not allow Tracktor to send a notification.
* **Delivered:** Triggered when the carrier marks the package as **Delivered**.
  * When an order's status is **Delivered**, Shopify will send a **Shipment delivered** email. To add a Tracktor tracking link to this email template, follow [these instructions](https://docs.theshoppad.com/tracktor/get-started/help-customers-track-orders/).
  * Shopify will only allow one **Delivered** notification to be sent for each fulfillment. If you have another app installed which sends a **Delivered** notification first, Shopify will not allow Tracktor to send a notification.